Service & Support

Software itself rarely solves any problem on its own. Often, it seems to initially create new problems for the shipping company. That is why we offer a complete and high-quality service package. Continuous client feedback proves: we understand the industry, we are responsive and flexible and we deliver what we promise on time and in budget.

• 

  Managed office server

  We operate the office system server for you. You just use the software without needing to invest in your own hardware and IT resources. This provides you with highest safety and security standards and 24/7 service. Let us be the IT experts, you concentrate on your operations.

• 

  Implementation services

  We manage the implementation project with and for you. We conduct process reviews and show optimisation potentials, provide data capturing and migration, do the installations, when needed, and integrate the software in your IT landscape.

• 

  Training

  We offer standard and tailor made process and software training for you, onshore and onboard. We train the trainers and key users, provide regular refresher courses and show you new tips and tricks for working more effectively. Together with the GL Academy we also provide seminars on key maritime subjects, which have proved very effective in getting new processes and requirements implemented.

• 

  Support

  We provide a 24/7 helpdesk in German and English language with our own software experts, no 3rd party / outsourced provider. If your support needs go beyond hotline support, we help you on-site, or use our remote access to your system.

• 

  Customizing

  We add special requirements, functions, and reports to our standard software, and develop new interfaces to other applications.